Monthly Archives: June 2015

Continuous Improvement and Poker Face

There are days I love my job, today was one of them.

I’m a big believer that nothing is ever set in stone, nor should it. I had the privilege and pleasure to be part of my second experience to review current processes with a cross sectional team to change things for the better. I swear that my employer’s unspoken motto is akin to Big Brother, “expect the unexpected.”

Continuous improvement has many names depending upon the industry. It is a long, painful process. It has proved interesting to see how the “future state” and “pie in the sky” end result actually implements. Luckily, regardless of how close reality is to the envisioned future state, improvements are generally the result.

Even when not leading the team (although it could be done by HR for any company) it shows just how much HR (be it generalist or a specialist) are project managers. Let’s face it, if it is an I-9 Audit; AAP; annual enrollment; updating the on boarding process; reviewing job descriptions, salary structures, and employee alignment – HR is nothing but projects and improving things!

Another very important part of HR is having a poker face. I read in the past year a great article about how to improve yours and been practicing! (Read my admitting to failing at it here.)I felt that I did a fabulous job at using it in the meeting today, only emitting one raised eyebrow over the course of 9 hours (while on 4 hours sleep and being in physical pain.) But I know that I have mastered it due to a recent four day ordeal in my personal life where despite being under tremendous stress and difficult situations I held it together for the 90% of the time.

Do you have any stories or tips to share about continuous improvement or poker faces?